Help & support
Answers to the most common questions. If you still need help, write to us.
A clip failed. Did I lose it?
No. If a video can’t be created, the clip is returned to your balance automatically. You can see your balance in the top-right corner.
Why was my photo refused?
The safety filters of the AI providers sometimes refuse a photo, for example when it is very blurry or the content is flagged. The clip is returned to you. Try another photo with clearly visible faces.
How long does a video take?
Usually 1–2 minutes. You can leave the app: the video appears in History when it is ready.
Where are my videos?
In History. Photos and videos are deleted from our servers after 30 days, so save the ones you love to your phone with Save.
How do I cancel the weekly plan?
In your App Store or Google Play account settings, under Subscriptions. Cancel at least 24 hours before the next renewal.Manage subscription: App Store · Google Play
I changed phone or reinstalled the app
Sepialive works without an account, so unused clips stay with the old installation. Write to us with your purchase receipt and we will move your unused clips to this phone.
How do I delete my data?
Delete any clip in History and it is removed right away. To delete everything, write to us.
Still need help?
Write to hello@foldworth.com. If your question is about clips you bought, add the support ID shown in the app under Help & support.
Write to us